Handling NSF Checks and Payments
A check bounces. Your bank notifies you. The customer’s account did not have sufficient funds to cover the payment. What […]
When to Fire a Customer
Not all customers are worth keeping. Sometimes ending relationships protects profitability, staff morale, and business health. Signs It’s Time to
Payment Plan Success Rate
The Metric Most Teams Track Incorrectly Payment plans are one of the most commonly used tools in collections, and one
The Psychology of Customer Payment Behavior
Understanding why customers pay or don’t pay on time goes beyond financial capacity. Psychology drives payment prioritization as much as
Building a Credit Department from Scratch
Building a credit function from scratch starts with a strategic first hire, a documented credit policy, and a phased technology rollout across the first twelve months. Companies typically need a dedicated credit department once sales reach 5 to 10 million dollars, customer counts pass 50, or bad debt exceeds 1 to 2 percent of revenue.
Historical Bad Debt Recovery Methods: What Still Works, What We Left Behind
Bad debt is not a modern problem. The moment one party agreed to pay another at a later date, somebody,
New Account Approval Rate Tracking
The Metric That Quietly Defines Your Risk Appetite Most credit teams track DSO. Many track CEI. Fewer track approval rates
A CEO for All Seasons: A Credit Leader’s Review of McKinsey’s Latest Leadership Playbook
McKinsey’s stage-by-stage playbook for the top job. Worth reading for any credit leader who briefs or reports to a CEO.
The Culture Map: The Framework That Genuinely Changed How I Read Cross-Cultural Situations
The framework that changes how you read cross-cultural situations. Essential for anyone working across borders.
The AI-Driven Leader: A Practical Playbook for Treating AI as a Thought Partner, Not an Assistant
A working playbook for using AI as a thought partner. Practical prompts and frameworks you can apply this week.