Payment Plan Success Rate
The Metric Most Teams Track Incorrectly Payment plans are one of the most commonly used tools in collections, and one […]
The Psychology of Customer Payment Behavior
Understanding why customers pay or don’t pay on time goes beyond financial capacity. Psychology drives payment prioritization as much as
Building a Credit Department from Scratch
Building a credit function from scratch starts with a strategic first hire, a documented credit policy, and a phased technology rollout across the first twelve months. Companies typically need a dedicated credit department once sales reach 5 to 10 million dollars, customer counts pass 50, or bad debt exceeds 1 to 2 percent of revenue.
Historical Bad Debt Recovery Methods: What Still Works, What We Left Behind
Bad debt is not a modern problem. The moment one party agreed to pay another at a later date, somebody,
New Account Approval Rate Tracking
The Metric That Quietly Defines Your Risk Appetite Most credit teams track DSO. Many track CEI. Fewer track approval rates
A CEO for All Seasons: A Credit Leader’s Review of McKinsey’s Latest Leadership Playbook
McKinsey’s stage-by-stage playbook for the top job. Worth reading for any credit leader who briefs or reports to a CEO.
The Culture Map: The Framework That Genuinely Changed How I Read Cross-Cultural Situations
The framework that changes how you read cross-cultural situations. Essential for anyone working across borders.
The AI-Driven Leader: A Practical Playbook for Treating AI as a Thought Partner, Not an Assistant
A working playbook for using AI as a thought partner. Practical prompts and frameworks you can apply this week.
The Credit Overlord’s Guide to Credit & Collections: The Best Book Ever Written About Our Profession
The most honest, useful, and entertaining book ever written about our profession.
Able Collect Review: An AI-Native AR Platform That Actually Delivers
Industry-aware AI for AR. Cut our bad debt 10% and write-offs from 80 hours to 2.