Understanding Credit Terms
Credit terms define the payment agreement between you and your customers. Misunderstanding them creates problems. Let’s break down the basics. […]
Why Credit Gets Left Out of the Strategy Conversation
Picture the scene. The leadership team is in the room. The CFO has the floor. There is a presentation on
Fraud Detection
Most companies respond to fraud after discovery. Better organizations build detection frameworks preventing or catching fraud early. The Three Layer
Evolution of Credit Bureau Reporting
Credit reporting evolved dramatically over the past century. Understanding this evolution helps you appreciate modern bureaus and their limitations. Early
Setting Collection Goals
Collections teams excel or fail based on goals. Unrealistic goals demoralize teams; overly-easy goals waste potential. Finding the right level
Customer Payment Portals
Payment portals promise self-service convenience. Many fail because they’re built for company convenience, not customer usefulness. Why Portals Matter For
Credit Hold Aging: A Warning Signal
A credit hold stops orders for a customer exceeding credit limits or payment terms. Credit hold aging, the time a
Best Practice for New Credit Controllers
Starting in credit control can feel overwhelming. These practical tips help new controllers find their footing quickly. Master Your System
The Role Is Designed to Make You Negative
Think about what your team does on a typical day. They call customers who do not want to hear from
The Hidden Cost of Doing This Job Well
The Uncomfortable Truth, No. 1 You know the moment. A deal closes. Everyone in the building knows about it. The