Crafting Effective Collection Email Templates
Email collection replaces phone calls in modern AR. Templates ensure consistency, save time, but must avoid sounding automated or impersonal. […]
Collections
Handling Partial Payment Offers
Cash Is Not Binary, But Control Must Be In credit and collections, there’s a dangerous misconception: payment is either success
Payment Plan Success Rate
The Metric Most Teams Track Incorrectly Payment plans are one of the most commonly used tools in collections, and one
Dispute Resolution Time Metrics
In most credit organizations, disputes are treated as operational nuisances, something to be routed, investigated, and eventually closed. But elite
Evolution of the Collection Letter
The Collection Letter: From Paper Demand to Strategic Communication For more than a century, the collection letter has been one
Recovery Rate Analysis for Written-Off Accounts
In many organizations, once an account is written off, it quietly disappears from management attention. The balance moves to bad
Roll Rate Analysis for Aging Buckets
The Metric That Predicts Your Future Losses Most collections teams live in the present, focused on today’s calls, today’s promises,
The Art of the Follow-Up Call
The first collection call establishes awareness. The follow-up call establishes accountability. Most customers don’t pay because of a single phone
Classic Collections Techniques That Still Work
The Tools Change. Human Behavior Does Not. Collections technology continues to evolve, automation platforms, predictive analytics, AI-driven prioritization, omnichannel communication.
Average Days Delinquent: What It Really Tells You
Days Sales Outstanding (DSO) measures how long receivables remain on your balance sheet. Average Days Delinquent (ADD) measures how late