Preventing Check Fraud in Accounts Receivable
Despite the growth of digital payments, paper checks still circulate widely in B2B commerce. For credit and collections teams, checks […]
FDCPA Compliance Principles for B2B Collections
Most B2B credit professionals assume the Fair Debt Collection Practices Act (FDCPA) doesn’t apply to their work. Technically, that’s often
The Art of the Follow-Up Call
The first collection call establishes awareness. The follow-up call establishes accountability. Most customers don’t pay because of a single phone
Classic Collections Techniques That Still Work
The Tools Change. Human Behavior Does Not. Collections technology continues to evolve, automation platforms, predictive analytics, AI-driven prioritization, omnichannel communication.
Using Robotic Process Automation (RPA) to Reduce Manual AR Work
Accounts receivable teams spend a significant portion of their day performing repetitive administrative work, posting payments, generating reports, sending reminders,
Detecting Shell Company Schemes
Shell companies are one of the most common tools used in commercial fraud schemes. On the surface, they appear legitimate,
Credit Management in the Great Depression
When Credit Managers Faced the Ultimate Stress Test Every credit professional eventually experiences a moment when economic assumptions collapse overnight.
Choosing the Right Collections Software
Technology does not collect money. Collectors do. But the platform your team uses determines how effectively they can do their
Mobile Tools for Field Collections Teams
Field collections is not door-knocking. It is mobile credit execution. When collectors are on-site without real-time data, secure payment capability,
Legal Boundaries in Collection Calls
Many credit professionals assume B2B collections operate outside strict legal boundaries because the Fair Debt Collection Practices Act (FDCPA) primarily