Credit Utilization Percentage by Customer
In credit management, setting a credit limit is only the beginning. The real insight comes from understanding how much of […]
Evolution of the Collection Letter
The Collection Letter: From Paper Demand to Strategic Communication For more than a century, the collection letter has been one
Managing High Value Account Relationships
High value accounts are the backbone of most B2B companies. In construction, manufacturing, and industrial services, a small group of
Implementing E-Invoicing Systems
The Next Evolution of Accounts Receivable For decades, invoicing has followed a predictable pattern: generate the invoice, send it by
Recovery Rate Analysis for Written-Off Accounts
In many organizations, once an account is written off, it quietly disappears from management attention. The balance moves to bad
Identifying Phishing Attacks on Credit Staff
The New Threat to Credit Departments Credit and collections teams sit at the intersection of money, banking information, and customer
Handling Customer Change of Ownership
In commercial credit management, few events introduce more uncertainty than a customer change of ownership. Whether through acquisition, merger, private
Chatbots for Customer Payment Inquiries
The New Front Line of Accounts Receivable For decades, customer payment inquiries followed a predictable pattern. A customer had a
Weighted Average Days Beyond Terms (WADBT)
The Metric That Exposes True Payment Behavior Most credit teams track Days Sales Outstanding (DSO). Many sophisticated teams also monitor
Roll Rate Analysis for Aging Buckets
The Metric That Predicts Your Future Losses Most collections teams live in the present, focused on today’s calls, today’s promises,