Topic hub
Collections
Everything you need to build, run, and improve a high performing collections function. From first contact through to legal escalation, practical tactics that work in the real world.
Start here
New to collections? Read these first
These articles give you the foundation. Start here before diving into the more advanced topics.
Developing Effective Collection Strategies
The foundation of any successful collections function. How to build a clear, structured strategy that gets results.
Classic Collections Techniques That Still Work
The tools change. Human behaviour does not. The proven techniques that continue to drive results regardless of technology.
How to Structure a Successful Payment Plan
When customers can't pay in full, a well structured payment plan preserves the relationship and secures cash flow.
Featured articles
Go deeper
Analytics
Roll Rate Analysis for Aging Buckets
The metric that predicts your future losses before they happen.
Metrics
Average Days Delinquent: What It Really Tells You
Understanding ADD and why it's more revealing than DSO alone.
Performance
First Call Resolution Rate for Collections
Every unresolved call creates hidden cost. How to measure and improve FCR.
Technique
The Art of the Follow-Up Call
The first call establishes awareness. The follow-up call establishes accountability.
Analytics
Recovery Rate Analysis for Written-Off Accounts
How to extract value from accounts most teams have written off and forgotten.
Communication
Evolution of the Collection Letter
From paper demand to strategic communication, how the collection letter has changed.
Go further
Take your collections to the next level
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The Handbook
Chapters 5–8 cover the complete collections function in depth. 75,000+ words.
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Collections Module
The Credit Control Academy covers collections end to end with a live session.
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Collections Consulting
Need hands-on help improving your collections process? Let's talk.
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