The Role Is Designed to Make You Negative
Think about what your team does on a typical day. They call customers who do not want to hear from […]
Leadership
The Hidden Cost of Doing This Job Well
The Uncomfortable Truth, No. 1 You know the moment. A deal closes. Everyone in the building knows about it. The
Cost to Collect Ratio
Most collections teams measure success by what they recover. Elite teams measure what it costs to recover it. The Cost
Building a Credit Department from Scratch
Building a credit function from scratch starts with a strategic first hire, a documented credit policy, and a phased technology rollout across the first twelve months. Companies typically need a dedicated credit department once sales reach 5 to 10 million dollars, customer counts pass 50, or bad debt exceeds 1 to 2 percent of revenue.
Evolution of the Credit Manager Role
From Gatekeeper to Cash Flow Operator The credit manager role was never designed to be strategic. It started as a
The Evolution of Credit Department Structures
Credit departments did not always resemble the modern data driven organizations we see today. Over the last century, credit functions
Setting Realistic Collection Goals
Collection goals are not motivational slogans. They are capital management decisions. Set them poorly and you distort behavior, encourage metric
Leadership
The Meta-Lesson
The 2008 crisis revealed that credit control isn’t just about getting paid, it’s about protecting the company when everything else
Adopt a Learning Mindset: The Key to Growth in Credit and Collections
The credit and collections industry is dynamic. Regulations evolve, customer expectations shift and technology introduces new tools and processes faster
Building Dashboards for Effective Credit Monitoring
Dashboards provide credit controllers with real-time visibility into accounts receivable and risk exposure. Key Metrics to Track on a Dashboard: