Handling Disputed Invoices Professionally
Invoice disputes are common and can delay payment, putting strain on cash flow. Credit controllers must know how to manage […]
Developing Effective Collection Strategies
Even with careful credit checks, some customers will delay payments. That’s why credit controllers must have a clear collection strategy
How to Conduct a Customer Credit Check
Before extending credit, it is essential to assess the financial health of potential customers. A credit check is the foundation
Setting Effective Credit Limits for Customers
One of the most important responsibilities of a credit controller is deciding how much credit to extend to customers. This
Key Financial Terms Every Credit Controller Must Know
For beginners, understanding financial terminology is essential. Credit control involves frequent interaction with finance teams, so fluency in common terms
Credit Limits: to tell your customers about them or not?
In the world of business-to-business credit, there is an ongoing argument if you should tell your customers what their credit
Give Your Team a Voice
Building a successful team takes patience. Placing the right people, with the right skills in the right positions is not
Cash Flow Management: The Lifeline of Every Business
Cash flow management is inseparable from credit control. It is often said that “cash is king,” and this is especially
Collections Effectiveness Index (CEI) versus Days Sales Outstanding (DSO)
Collections Effectiveness Index (CEI) measures the quality of your collection efforts by means of a calculation of the percentage of
The Difference Between Credit Control and Debt Collection
For beginners, it’s important to distinguish between credit control and debt collection, as they serve different but complementary purposes. Credit